NMLS: 1063226

(408) 646-6662

info@loanfactory.com

Office hours:

  • Monday - Friday: 6:00 AM - 5:00 PM
  • Saturday: By Appointment

State Licenses:

Don Diep avatar

Don Diep

Corporate Loan Officer
Complaints:

If you would like to report a complaint, please contact our Client Advocate Department at:

We will respond as soon as possible.

Google Reviews

Elizabeth Norman
Elizabeth Norman
2026-03-26
Thanks Phillip and Tyler for their support during my refinance process! They’ve made the documents so much easier and faster than I thought, and responded very quickly as I needed. I hope your business continue to grow and support the community! All the best!
Leyna Nguyen
Leyna Nguyen
2026-03-25
This was my third time working with Loan Factory, and once again they did not disappoint! They helped me secure a loan for my home purchase and navigated a few hiccups along the way with professionalism and patience. Their team is always responsive, knowledgeable, and keeps me informed every step of the process. Thanks to their dedication, we closed escrow on time. I highly recommend Loan Factory for anyone looking for reliable and attentive service—they truly deliver every time!
Tam Ly
Tam Ly
2026-03-23
Loan Factory was very instrumental in my buyout process. I was doing a buyout and refinance which was a complex situation, plus there was an insurance freeze due to the Altadena and Palisades fires. They handled it promptly, professionally, and guided me through the process. I will continue to work with them when I go to refinance. Their rates are unmatched when I shopped around. Jason and Matt were great! Update to my review as of March 2026: This is my second time using Loan Factory. The first time I did a buyout and this time I refinanced my home. Their team is excellent. Their rates are low and Matt and Jason helped me again this time. They are timely, responsive, professional, and detailed in their work. I have full confidence in them and would use them again if rates drop.
My Nguyen
My Nguyen
2026-03-21
Responsive, transparent, and incredibly hardworking. I really appreciate how Van Pham and Pattrick supported us and helped close the refinance in just 12 days. Thank you so much!
Ha Trinh
Ha Trinh
2026-03-21
Excellent service from Loan Factory. Van Pham helped us a lot to close the deal in just a few days, right before interest rates increased. Patrick was very enthusiastic and responsive as well. The procedures were also clear and convenient. Completely satisfied with Loan Factory.
Sung Lim
Sung Lim
2026-03-19
Had the pleasure of working with Don and Nami through 2 transactions. They were knowledgeable, efficient, and easy to work with. Definitely will look to them first for future needs.
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